Privacy Policy

1. Who We Are and How to Contact Us

For the purposes of this Privacy Policy, "pk565," "we," "us," and "our" refers to pk565.org, the operator of the pk565 online casino and sports betting platform accessible at https://pk565.org. pk565 acts as the data controller in respect of the personal data collected and processed through the Platform.

If you have any questions, concerns, or requests relating to the handling of your personal data, you may contact us via:

• Live Chat: Available 24/7 inside the pk565 Platform (English language support).
• Email: [email protected] (plain text — not a clickable link).

We aim to respond to all data-related enquiries within 30 calendar days of receipt.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal data collected, processed, and stored by pk565 in connection with:

• Your registration of a pk565 account and subsequent login activity;
• Your use of any game, sportsbook market, or other feature on the Platform;
• Your deposits, withdrawals, and payment transactions processed through the pk565 cashier;
• Your interactions with pk565 customer support, including live chat and email correspondence;
• Your participation in pk565 promotions, bonuses, and loyalty programmes; and
• Your browsing of the pk565 website, including pages accessed without logging in.

This Policy does not apply to third-party websites, payment processors, or other external services that may be linked to or from the Platform. pk565 is not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you use in connection with your pk565 account (for example, JazzCash or Easypaisa) independently.

3. Personal Data We Collect

pk565 collects the following categories of personal data from players and visitors:

3.1 Identity Data

Full legal name, date of birth, gender (where provided), and copies of government-issued identity documents (e.g., CNIC front and back) submitted for KYC verification purposes.

3.2 Contact Data

Email address, mobile phone number, and residential address. This information is provided by you during registration or in connection with KYC verification.

3.3 Financial Data

Payment account details including JazzCash account identifiers, Easypaisa account identifiers, bank account details (bank name, account number, account title) for HBL, UBL, Meezan Bank, and Bank Alfalah transfers, partial card numbers, and cryptocurrency wallet addresses where applicable. pk565 does not store full card numbers on its own servers — card transactions are processed by PCI-DSS compliant payment processors.

3.4 Transaction Data

Records of all deposits, withdrawals, wagers placed, game results, bonus activations, and promotional redemptions associated with your pk565 account.

3.5 Technical Data

IP address, browser type and version, device type and operating system, session duration, pages visited within the Platform, and login timestamps. This data is collected automatically when you access the pk565 website or Platform.

3.6 Usage and Behavioural Data

Game preferences, betting patterns, session frequency, and feature usage. This data is used to improve platform features, personalise your experience, and support responsible gaming monitoring.

3.7 Communications Data

Records of live chat conversations and email correspondence between you and pk565 customer support. These records are retained for quality assurance, dispute resolution, and compliance purposes.

4. How We Collect Your Data

pk565 collects your personal data through the following mechanisms:

• Direct submission: Information you provide when registering, completing KYC, transacting, or contacting support.
• Automated technical collection: IP addresses, device identifiers, and session data collected automatically through server logs and similar technologies when you access the Platform.
• Cookies and tracking pixels: As described in Section 6 of this Policy.
• Third-party verification services: Identity and address verification data returned by third-party KYC providers engaged by pk565 to assist in document verification.
• Payment processors: Transaction confirmation data and partial payment identifiers returned by payment service providers after deposit or withdrawal processing.

5. Purposes and Legal Basis for Processing

pk565 processes your personal data for the following purposes, each underpinned by an identified legal basis:

5.1 Account Management and Service Delivery

Purpose: To create and manage your pk565 account, authenticate your identity at login, process your deposits and withdrawals, deliver game outcomes, and provide customer support.
Legal basis: Performance of a contract between you and pk565.

5.2 KYC and Regulatory Compliance

Purpose: To verify your identity and age, comply with anti-money laundering obligations, and prevent fraud and financial crime.
Legal basis: Compliance with legal obligations applicable to pk565 under its operating framework.

5.3 Responsible Gaming Monitoring

Purpose: To monitor player activity for patterns indicative of problem gambling, enforce player-set limits and self-exclusion periods, and proactively identify players who may benefit from support intervention.
Legal basis: Legitimate interests of pk565 in protecting player welfare and complying with responsible gaming obligations.

5.4 Marketing and Promotions

Purpose: To send you information about pk565 promotions, bonuses, new games, and platform features that may be of interest to you.
Legal basis: Your consent, which you may withdraw at any time by adjusting your marketing preferences in your account settings or by contacting pk565 support.

5.5 Platform Security and Fraud Prevention

Purpose: To detect and prevent unauthorised access, fraudulent activity, bonus abuse, and other prohibited conduct on the Platform.
Legal basis: Legitimate interests of pk565 in maintaining the security and integrity of the Platform.

5.6 Platform Improvement and Analytics

Purpose: To understand how players use the Platform, identify usability issues, and improve the product experience for Pakistani players.
Legal basis: Legitimate interests of pk565 in operating and improving the Platform, balanced against your data protection rights.

6. Cookies and Tracking Technologies

pk565 uses cookies and similar tracking technologies to operate the Platform, remember your session state, analyse usage patterns, and — where you have consented — deliver relevant promotional content. The main categories of cookies used by pk565 are:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your pk565 account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences (e.g., language settings, game filter selections). These improve your experience but are not essential to Platform operation.
• Analytics cookies: Used to collect aggregated, anonymised data about how pages are accessed and how long sessions last. This data is used to improve Platform performance and content.
• Marketing cookies: Used to track whether promotional content has been viewed and to support retargeting where consent has been obtained. These cookies are only activated where you have provided explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent the Platform from functioning correctly and may log you out of your pk565 account.

7. Third-Party Service Providers

pk565 engages third-party service providers to assist in operating the Platform. These providers are permitted to process your personal data only to the extent necessary to perform their contracted services for pk565 and are contractually prohibited from using your data for their own purposes. Categories of third-party service providers engaged by pk565 include:

• Payment processors: JazzCash, Easypaisa, and banking partners process deposit and withdrawal transactions. These providers operate under their own privacy frameworks and PCI-DSS compliance obligations.
• KYC and identity verification providers: Third-party document verification services that assist pk565 in reviewing CNIC and other identity documents submitted by players.
• Game providers: Software providers such as Ezugi and other certified RNG and live casino game suppliers. Game outcome and session data may be shared with game providers for technical and audit purposes.
• Cloud hosting and infrastructure providers: pk565 uses cloud infrastructure to host the Platform. Player data stored on these systems is subject to contractual data processing protections.
• Customer support software providers: The live chat platform used by pk565 support staff processes communications data.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics service providers to support Platform improvement activities.

8. International Data Transfers

pk565 operates internationally and your personal data may be processed by pk565 or its service providers in countries outside of Pakistan. Where personal data is transferred internationally, pk565 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements with service providers that incorporate equivalent data protection standards.

9. Data Retention

pk565 retains personal data for the following periods, after which data is securely deleted or anonymised:

• Account and identity data: For the duration of your active pk565 account and for a period of 5 years following account closure, to comply with anti-money laundering record-keeping obligations and to facilitate the resolution of any post-closure disputes.
• Transaction records: For a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC documents: For the duration of account activity and for 5 years post-closure, or longer if required by applicable regulatory obligations.
• Customer support communications: For up to 3 years from the date of the interaction, or longer where communications relate to an ongoing dispute or legal matter.
• Technical and usage data: For up to 2 years from the date of collection, subject to aggregation and anonymisation at 12 months.
• Marketing consent records: For the duration of your consent and for 3 years following withdrawal of consent, to evidence compliance with consent requirements.

10. Security of Personal Data

pk565 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS encryption for all data transmitted between your browser and pk565 servers;
• Encryption at rest for all stored personal data;
• Hashed storage of account passwords — pk565 staff cannot view or retrieve your password;
• Two-factor authentication available for all pk565 accounts;
• Access controls restricting pk565 staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure.

Despite these measures, no security system is impenetrable. In the event of a data breach that is likely to result in a risk to your rights, pk565 will notify affected players without undue delay in accordance with applicable obligations.

11. Your Data Rights

Subject to applicable law, you have the following rights in respect of the personal data pk565 holds about you:

• Right of access: You may request a copy of the personal data pk565 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Please note that pk565 may be required to retain certain data for regulatory compliance purposes even following an erasure request.
• Right to restriction: You may request that pk565 restrict the processing of your data in certain circumstances.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests where you believe that interest is overridden by your own rights and interests.

To exercise any of these rights, contact pk565 via live chat or at the email address noted in Section 1. pk565 will respond to verified requests within 30 calendar days. We may need to verify your identity before processing a data rights request.

12. Children's Privacy

pk565 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If pk565 becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the collected data to the extent permitted by our regulatory obligations, and return any deposited funds in accordance with our Terms & Conditions.

If you believe a person under 18 has registered a pk565 account, please contact us immediately via live chat so we can investigate and take appropriate action.

13. Responsible Gaming and Data

pk565 uses certain personal data — specifically account transaction history, session duration data, and betting pattern analysis — to monitor for indicators of problem gambling and to support our responsible gaming obligations. This processing is conducted in the legitimate interests of player welfare and Platform compliance.

Where pk565's responsible gaming monitoring identifies a player who may be experiencing gambling-related harm, we may contact that player with information about responsible gaming tools and support resources. This is not marketing — it is a welfare intervention conducted in the player's interests.

For full information about responsible gaming tools available on pk565, including deposit limits, session timers, and self-exclusion, please visit our Responsible Gaming page. 18+

14. Changes to This Privacy Policy

pk565 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Where updates are material, we will notify registered players via their registered email address. The current version of this Policy is always available on this page, identified by the "Last updated" date in the page header.

Your continued use of the pk565 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should stop using the Platform and contact us to exercise your data rights as described in Section 11.

15. Contact and Complaints

If you have any questions about this Privacy Policy or the way pk565 handles your personal data, please contact us via:

• Live Chat: Available 24/7 inside the pk565 Platform (English language).
• Email: [email protected] (plain text — not a clickable link).

If you are unsatisfied with our response to a data-related concern, you may have the right to escalate your complaint to a relevant supervisory authority in your jurisdiction. pk565 will cooperate fully with any investigation conducted by a competent supervisory authority.